If you have any additional questions or concerns, please email us at [email protected].
How do I book a game?
Once you and your group have decided on which room you would like to run, you can book directly through our website or call us at (704)997-8345. Walk-in availability is not guaranteed so we recommend booking your room in advance. Same day booking is available.
How hard is the game?
Each room has a different level of difficulty. If you get stuck, 5 hints are provided. There is no penalty for using a hint.
What if we don't escape?
If your team does not escape, you can continue playing for an additional $12.50 per player if the next session is not booked. Otherwise, we will be happy to show you the remainder of the room.
Are we really locked in?
Per North Carolina state law and fire code, none of the doors in our escape rooms are actually locked. Players are free to leave the room at any time to use the restroom or in case of emergency. A game is only forfeited if all players leave the room at the same time.
Do you do private events/special occasions?
We do! A complimentary party room is provided upon request for either one hour before or one hour after your booking. This room is limited to 10 persons.We also have a large conference room that rents for $75 per hour if you are not running a game, and $50 per hour if you are running a game. This space is large enough for 45 people. Please contact us at [email protected] for pricing, including corporate discounts.
What if I don't have enough people to fill the entire room? Will my party be booked in with strangers?
Yes, there is the possibility that your group will be booked in with strangers if you do not book the entire room. If you do not want to play with other people, you can book the entire room by paying 50% of the remaining slots.
Is there a limit to how many players can be in each room?
Yes. Under the room descriptions, you will see the player limit. If you book online and all of the members of your party cannot book in, that means the room already has other players booked in and the slots are limited to current availability. If you would like to overbook a room, please contact us at [email protected]
How much does it cost?
Our regular adult price is $25 per person plus tax. Ages 5 and younger are free while youth tickets (ages 6-11) are $18 plus tax. Active and retired military, EMT’s, Police Officers and Firefighters receive a discounted rate of $12.50 per person plus tax.Birthdays are free as long as you book within 3 days of the birthday and provide ID.
What are your hours?
We are closed Mondays and Tuesdays for advance corporate booking of 25 players or more. Wednesday and Thursday we are open from 10am-9pm. Fridays and Saturdays we are open from 10am-10pm and Sundays we are open from 12pm-8pm. We open according to bookings, so walk-ins are not encouraged as we may not be open if there are no booking scheduled during those hours of the days.
How long is each game?
Please allow 75 minutes for each game. We request that you arrive 15 minutes early so that we can provide you with a briefing prior to your game. You will have up to 60 minutes to escape. The briefing will begin promptly at the scheduled time, so if you are late, you may need to reschedule.
Is alcohol permitted on your premises?
No. Alcohol is not permitted at our location. Additionally, if it is suspected that your party is under the influence of drugs or alcohol, you will not be permitted to play and will have to reschedule your game.
What is your cancellation policy?
You will need to contact us 48 hours before your booking to receive a full refund. After 48 hours, you will be required to reschedule your game as a refund will not be issued.
What about bad weather?
If it is determined by us that the weather is too severe for the safety of our employees or visitors, we will inform you 24 hours prior to your booking so that you may reschedule your game.
Where are you located?
We are located in Huntersville, NC off of Exit 25. Please check our Contact page for a map of our location at 16325 Northcross Dr, Ste B, Huntersville, NC 28078
Do you offer discounts for large groups?
Yes we do! For groups of 25 or larger, we offer a $5 discount per ticket. Please contact us at [email protected] to discuss special pricing.