Please click here to see a full listing of all our current policy changes and modifications due to COVID-19 and to learn about how we are keeping our players and staff safe.

Once you and your group have decided on which room you would like to run, you can book directly through our website or call us at (704)997-8345. Walk-in availability is currently not available due to COVID-19.

Yes, there is an age limit! Participants under 16 years of age must be accompanied by a chaperone of at least 18 years of age. The chaperone must have a ticket for the escape room as well. 

Escape rooms can be intense environments and we have found that children under the age of 10 do not have the attention span for an hour long event. We do not recommend large parties of young children as our goal is always to ensure all our customers regardless of age have a great time.

Please keep in mind that the Out of Time staff CANNOT watch children while you play a game. At no time will children under the age of 16 be allowed to be unsupervised.

As a side note: Adults are required to supervise children at all times as cognitive fatigue often accompanies breaking rules and could result in injury or damage to the game. We will hold guests liable for damages to property that are not normal wear and tear, which is why all younger guests require adequate supervision.

Due to COVID-19, we are currently not accepting walk-ins and all bookings must be made pre-booked on our website or by phone call. Additionally, we are not taking in person payments or cash payments at this time for the safety of our staff.

We will do our best to accommodate spur of the moment game play by phone when available.

Each room has a different level of difficulty provided in the room’s description. Some puzzles will be harder than others because how fun would it be if it were all easy? If your group gets stuck, your Game Master will provide you with up to 5 hints. There is no penalty for using a hint and if you’d like additional hints, all you have to do is let your Game Master know.

Arrive 15 minutes prior to your experience, BUT NO SOONER. We want your group to have ample time to wash your hands prior to your experience. Your group will need to call us when you arrive and we will let you know that your room is ready and all high touch areas in the building have been sanitized. Your entire group must enter the building at the same time. More than one group will not be permitted in the lobby at one time.

Just like going to the movies, our games have strict start and end times. Games will begin at the listed time of booking.  If your group is late, time will be deducted from your game so that we remain on schedule for all groups. If your booking time states 6:30pm, the game will begin at 6:30pm and end at 7:30pm. Your group will still be able to play, however the game will end at 7:30pm. No refunds or price adjustments will be made and all bookings are subject to the standard reschedule and cancellation policies. Please plan for traffic accordingly.

You can reschedule your booking ONE TIME free of charge with a minimum of 24 hours advance notice. Any reschedules occurring with less than 24 HOURS notice will be subjected to a $15.00 fee. If you need to make any modifications to your existing or future reservations, please email us at [email protected] or call us at (704) 997-8345

If your team does not escape, you can continue playing for an additional $12.50 per player if the next session is not booked. Otherwise, we will be happy to show you the remainder of the room.

Per North Carolina state law and fire code, none of the doors in our escape rooms are actually locked. Players are free to leave the room at any time to use the restroom or in case of emergency. A game is only forfeited if all players leave the room at the same time. You are NEVER locked in any of our rooms and are free to leave at any time.

All bookings are private at no additional cost. You will NOT be paired with anyone outside your group.

Please contact us at (704) 997-8345 or email us at [email protected] and we can adjust the charge in advance of your arrival as long as the maximum capacity has not been met.

Yes. Each room has a minimum and maximum capacity for the benefit of players. Some rooms are designed for more players while some can be played by as few as 2 people. The maximum capacity limits also keep rooms from being too crowded and ensures that everyone will have something to do. These are listed under the room descriptions.

If you have a group that exceeds the listed room capacity, we suggest that you book more than one room. However, we can make allowances depending on the circumstances. If your group is larger than the maximum capacity that is listed and you would like to discuss your options, please call 704-997-8345 or email us at [email protected]

The cost per player is $26.89.  Active and retired military, EMT’s, police officers and firefighters receive a discounted rate of $20.38 on Wednesdays and Thursdays for their ticket only. (Must show ID at arrival)

Our Summer Hours are:

Monday and Tuesday: Currently Closed

Wednesday: 1:00pm-7:00pm

Thursday: Open by advance appointment only.

Friday and Saturday: 1:00pm-9:00pm

Sunday: 12:00pm-7:30pm

Please call 704-997-8345 or email us at [email protected]  to schedule. Games are by appointment only and walk-ins cannot be accepted at this time.

Please allow 75 minutes for each game. You must arrive 15 minutes early so that we can provide you with a briefing prior to your game. You will have up to 60 minutes to escape. The briefing will begin promptly at the scheduled time listed on your booking.

No. Alcohol is not permitted at our location. Additionally, if it is suspected that your party is under the influence of drugs or alcohol, you will not be permitted to play and no refunds will be given.

Cancellations must be made 48 hours in advance to receive a full refund. You will receive a full refund if cancelled with the advance 48 hour notice. If less than 48 hours advance notice is given, you will have to reschedule your booking as no refunds will be given. If less than 24 hours advance notice is given, your booking must be rescheduled and will be subject to a $15.00 rescheduling fee.

 If you need to make any modifications to your existing or future reservations, please email us at [email protected] or call us at (704) 997-8345

If it is determined by us that the weather is too severe for the safety of our employees or visitors, we will inform you 24 hours prior to your booking so that you may reschedule your game.

We are located in Huntersville, NC off of Exit 25. Please check our  Contact page for a map of our location at 16325 Northcross Dr, Ste B, Huntersville, NC 28078

We do offer discounts for groups of 20 or more players. If you are looking to make a large group booking, please contact us at [email protected] or call us at (704) 997-8345

Nope! We don’t ask our players to do anything physical so you won’t injure yourself. All our rooms exercise your brain, not your body. We only require you to agree to our basic damage policy, which is provided at the time you make your booking.

What to expect when you book a game:

• Players are required to wear masks at this time, but only while they are in the main part of the building. Once the group enters their escape room, it is no longer a public space and masks may be removed. This is due to the fact that a significant portion of our customers bring children under the age of 12. As there are currently no vaccines available for these age groups, we ask that all our customers help make this a safe space for players of all ages by wearing masks for the short period that they are in public spaces.
• When you arrive the door will be locked. We ask that you call our check in line at (704) 488-8933 when your entire group has arrived (15 minutes before your booking time please) we will unlock the door and check you in. Your entire group must enter the building together.
• The escape room you have chosen will have been sanitized before and after your group.
• We thank you for all your cooperation and patience as we operate in a new system to keep us all safe and healthy.

No. Out of Time Escape is a Huntersville based company. We are locally owned and operated and one of our owners is on site at all times during business hours. We are women and family owned and we thank you for supporting small, local businesses! If you enjoy your time with us (and we really hope you do!) we always appreciate a good review!