Frequently Asked Questions

What is Out Of Time Escape?

Out Of Time Escape is an interactive Entertainment and Team building company located in Huntersville, North Carolina near Lake Norman featuring Themed Escape room games.

What is an Escape room?

An Escape room is a Real-Life game were groups of up to 10 players will have to use their critical thinking skills and work together to find Clues, Solve Puzzles, and ultimately escape the room within 60 minutes.

How do I book a game?

Most of our bookings are done online. First, check out our rooms. After you decide which one you’d like to play go to our Book Now Page to see availability. You can Book directly through our website. We accept all forms of payment. If you are looking for a same day booking, please call us at 980- 689-2296 to see if we have any walk-in availability for that day.

How smart do I have to be?

We created a variety of puzzles so everyone will find something they enjoy! Each room contains a series of unique puzzles and you will need to use different skills to solve them. Each player will bring their own strengths to the team! Your will use the items found in the room. Are they clues? How do they work together? Have fun manuvering thru the challanges! Anything in the room could be part of the puzzle.

How hard is the game?

Each room has a different level of difficulty but you can choose to make it easier by asking for hints if you get stuck. Escape rooms are meant to be challenging so every team will not escape. Having fun is the real goal of the room experience. If your team does not escape, you can continue playing for $10.00 per player if the next session is not booked.

What if we get stuck?

You will never be alone at Out Of Time Escape! We monitors all rooms using cameras to ensure you are never stuck on a puzzle for too long. We will allow you to have hints if needed to help move your group along. We will allow 5 hints per game and you are welcome to request one at any time if you are struggling to figure out what to do next.

What kind of groups come to Out Of Time Escape?

Anyone who wants to have a fun and interactive challenge! It’s great for team building, both for corporate businesses and families, private parties, youth groups, anniversaries, date nights and birthdays!

Do you do private events/special occasions?

Yes we do! Please contact us for pricing and information at Hello@outoftimeescape.com or call to discuss at (980)689-2296.

Am I safe?

Yes you are completely safe. All rooms have an emergency exit if needed and are monitored by our staff at all times.

What if I don’t have enough people to fill a room?

Each of our games has a maximum amount of players per booking. Please see the Rooms page for more details about each game. If you do not have the maximum amount of players on your team, you will likely be joined with other players as we try to fill our rooms every game. This will be a benefit to you because our puzzles are designed with the maximum amount of players in mind. For example: it is very hard to escape from a room designed for 10 people with 2 players on your team. However, if you would like to have the room all to yourself, you will need to book all the tickets in that time slot or contact us about private bookings.

How much does it cost?

Our regular price is $ 25.00 per player. We also have specials like Birthdays Free, 1/2off to our Military and civil service employee’s! This is a way for Out Of Time Escape to say Thanks! For all that you do! Be sure to look on our social media pages for special offers and be sure to join/like them all!

What are your hours?

Our regular business hours are Monday – Thursday 10:00 AM to 9:00 PM, Friday – Saturday 10:00 AM – 10:00 PM, Sunday 12:00 PM – 8:00 PM. If a group booking is needed outside the hours of operation. Please contact us at hello@outoftimeescape.com we will work with you to accommodate your group’s needs.

How long is the game?

Please allow for 75 minutes from start to finish. This gives us time to brief you on your game and provide a walk through/debriefing afterwards. The actual game component is for 60 minutes, unless you breakout before the time runs out! Briefing will begin promptly at the scheduled time so please do not be late. This is to ensure the room is ready for the next group coming in. We recommend arriving about 10 minutes before your scheduled game just to be safe.

How do I confirm my booking?

Players must provide proper identification to confirm their bookings. Players using the free birthday special must book their session within 7 days prior or 7 days after their birthday with proper ID. Military and civil service employee's must show their Identification cards.

What if I need to make changes to my booking or cancel?

You may change or cancel your booking for a full refund up to 48 hours prior to your booking start time. To do so, please email us at hello@outoftimeescape.com There are no refunds for cancellations on bookings less than 48 hours before your start time. On cancellations within 24-48 hours, you may be able to reschedule the booking for a different day or receive a full credit towards a future booking. Please email or call to request a change in this case.

Where are you Located?

Please check out our Contact Page for a map to our location at 16325 Northcross Drive, Suite B, Huntersville, North Carolina.

Any other questions?